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Privacy Policy

Data Controller

  • Company name:  ELIA LIVING, S.L.
  • Tax ID:  B75411793
  • Registered office:  Carretera Cabo de la Nao Pla, 165, planta 1ª, puerta 4ª, 03738 Xàbia/Jávea (Alicante), Spain
  • Email:  info@elialiving.es
  • Phone:  +34 645 054 102
  • Legal representative:  Zabrzanska Monika Joanna

Collection of data

We collect personal data through different channels:

  • Forms on the Website to request information.
  • Direct contact via email or telephone.
  • Formalisation of service contracts or collaboration agreements.

Categories of data

The personal data processed may include, among others:

  • Identification data: name, surname, ID/passport, tax ID.
  • Contact details: postal address, telephone number, email.
  • Commercial and contractual data related to real estate services.
  • Financial or billing data, when required by contracts or law.
  • Navigation data (cookies, logs, analytics), always in line with our  Cookies Policy .

Purpose of processing

Personal data is processed for the following purposes:

  • Responding to information requests.
  • Managing business and contractual relationships.
  • Sending informative or promotional communications, when consent has been given.
  • Improving user experience (analytics, usability tools, website performance).
  • Complying with legal obligations.

Consent may be withdrawn at any time.

Legal basis

Data processing is based on:

  • The user’s consent.
  • Execution of a contract or pre-contractual measures.
  • Compliance with legal obligations.
  • Legitimate interest in improving services and ensuring security.

Data retention

Data will be kept as long as the relationship with the user exists or until erasure is requested. In the case of commercial communications, until the user unsubscribes. Certain data may be retained for the period required by law (e.g. tax or accounting obligations).

Recipients

Data will not be transferred to third parties, except by legal obligation or when necessary for service provision. In the case of collaboration with third parties (e.g. legal, tax, IT or marketing services), a data processing agreement will be signed to ensure GDPR compliance.

International transfers

If third-party service providers process data outside the European Economic Area, such transfers will comply with the GDPR, using adequacy decisions, standard contractual clauses, or other appropriate safeguards.

Cookies

Information collected through cookies is detailed in our  Cookies Policy . Non-essential cookies will only be used with the user’s prior consent, which can be withdrawn at any time.

Website activity linked to your enquiry. If you accept analytics cookies, we record which pages and properties you view on elialiving.es, how many times and for how long, under a random identifier stored in the cookie elia_vid. We keep only the network part of your IP address (for IPv4, the first three numbers), not the full address. If you then contact us through the form on our website, we link this viewing history to your enquiry and store a summary (properties viewed, number of views, time spent, first and last visit, and the domain of the site you came from) as a note on your contact record in our CRM, Tesoro, so our team can recommend suitable properties. The legal basis is your consent (Article 6(1)(a) GDPR). You can withdraw it at any time in “Cookie settings” at the bottom of every page; withdrawing deletes the identifier from your browser. To have the history already linked to your enquiry deleted, write to us at the address in the “Data Controller” section. We keep the raw viewing data for 13 months.

User rights

Users may exercise the following rights:

  • Access to their personal data.
  • Rectification of inaccurate or incomplete data.
  • Erasure (right to be forgotten).
  • Restriction of processing.
  • Objection to processing.
  • Data portability.
  • Withdrawal of consent.

To exercise these rights, users may contact the Data Controller using the contact details above. If no satisfactory response is obtained, they may lodge a complaint with their national Data Protection Authority.

Security measures

ELIA LIVING, S.L. applies appropriate technical and organisational measures to guarantee the security, confidentiality and integrity of personal data, and to prevent loss, alteration, misuse, unauthorised access or disclosure. These measures are regularly reviewed and updated according to industry best practices and regulatory requirements.

Supervisory Authorities

The main authority is the  Spanish Data Protection Agency (AEPD) . Users within the EU may also contact their national supervisory authority:

  • Germany:  Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)
  • Poland:  Urząd Ochrony Danych Osobowych (UODO)
  • Other EU countries:  See  list of supervisory authorities

Applicable law and jurisdiction

This Privacy Policy is governed by Spanish and EU law. Any disputes will be submitted to the  Courts of Alicante (Spain) , without prejudice to mandatory rules on consumer protection and jurisdiction.